Support from people who have run these systems
We are here to help you get the most from Wizard. Need help with your account or the platform? Share a few details and our team will get back to you quickly.
- Fast response: tickets are triaged and acknowledged within our SLA response targets.
- The right expert: routed to the team best placed to resolve your request.
- Clear communication: updates kept simple, with no jargon and no chase-ups.
- Continuous improvement: every request helps us improve Wizard for everyone.
Submit a support request
Complete the support form with your name, work email, company, country and a description of your issue. You can also tell us which area the request relates to, such as the Subscription Agreement, Terms of Use, Data Processing Agreement, Privacy Policy, Security or the Service Level Agreement.
Other ways to reach us
Prefer to email or talk to a specific team? Use the channel that best fits your request.
- Customer support: help with your account, users or the platform. Email wecare@3be.global.
- Accounts and billing: invoices, subscriptions and billing queries. Email accounts@3be.global.
- Sales and demos: looking for a demo or to explore Wizard? Request a demo.
Support you can rely on
Clear targets for availability, response and resolution, documented in our service level agreement.
- 99.5% platform uptime: target availability for the Wizard platform, monitored continuously.
- Defined SLAs: each request is prioritised by severity, with response times documented in our SLA.
- Dedicated team: supported by people who know governance, risk and compliance in practice.
Read our Service Level Agreement.